Privacy Policy



We at QSound recognize that our customers are concerned about the manner in which we collect personal information when you visit our Web sites, and how we safeguard and use this information. We are committed to collecting only the information that you want us to have, and using this information only in the manner permitted by you and with your consent. This Privacy Statement covers the following Web sites:



What Information We Collect


Personally identifiable information:
We only collect personally identifiable information about you that you agree to provide. Personally identifiable information is any information that can identify you as a specific individual, such as your name, address, phone or fax number or email address.

We collect personally identifiable information when you:


  • purchase a product or sign up for a service
  • download a free product
  • register to become a member of one of our sites
  • purchase a product that we resell for one of our partners
  • enter a contest or other promotion, or sign up for a newsletter


In addition, when you purchase a product or service we collect your credit card information in order to process the purchase. We may also collect certain demographic information such as age, income and online shopping preferences, when you register at some of our sites.

Under our referral programs we may ask Web site visitors to provide contact information for friends or family who might be interested in our products or services.



Other Information


A cookie is a small piece of code that a Web site transfers to an individual’s hard drive. A cookie contains a unique identifier that allows us to better understand your usage of our Web sites and allows you to move about the site without having to re-enter registration information that you have already provided. Cookies are not linked to any personally identifiable information.

If you simply want to browse, you do not have to accept cookies from any of our sites. However, if you wish to log in as a member, or to purchase products or services, you must accept cookies. You can set your browser to not accept cookies. See you browser’s documentation for information on disabling cookies.

Advertisers that serve ads on our Web sites may assign different cookies to you, and may track your usage of these ads. These advertisers are not covered by our privacy policy and you should check the advertiser’s privacy policy for their information collection and use practices.

Computer information:
We collect certain technical information from your computer each time you request a page during a visit to our Web sites. This information is provided by your computer’s Web browser and may include your IP address, operating system, Web browser software, screen resolution and referrer Web site. This information, which is stored in log files, is not linked to personally identifiable information gathered elsewhere on our sites.



How We Use Your Information


Personally identifiable information:
When you register to become a member of a Web site, we use the information you provide to create your member account. When you download or purchase a product or service we use the information you provide to complete the download or purchase, and to bill your credit card. If you choose to receive communications from us about promotions and products, we use your email address to send you email communications and your address information to send you direct mail. If you sign-up for a contest or other promotion, we use your information to enter your name as a contest participant. We use your phone or fax number, or your email address or mailing address, when we respond to your questions, contact you for feedback or to give you information on our products or services, or contact you about billing, customer support or other administrative matters. We may use your demographic information for targeted promotion and advertising.


We use cookies to recognize when a visitor who has registered at a Web site logs in to the site. We use “session” cookies, which expire within 30 minutes after a visitor leaves a Web site, to enable shoppers that buy products from us to complete their purchases. We also use cookies to reference the affiliate URL that a customer linked from when the customer buys one of our products after linking from a member of our affiliate marketing program. We use computer information to analyze trends, track visitors’ movements and gather broad demographic information for aggregate use.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



What choices you have about how your personally identifiable information is used


When you register to become a member of a Web site, or purchase or download one of our products or services, we give you the opportunity to opt out of receiving communications from us about promotions and products. Each email or other communication that we send to you includes instructions on how to unsubscribe from receiving further communications. You may also withdraw your consent to use your personal information at any time (subject to legal or contractual requirements); however, we will then be unable to offer you certain services such as product support and access to member-only areas.



How We Share Your Personally Identifiable Information


We will not sell your personally identifiable information, except in connection with a sale of our business (see Sale of Business below).

With service providers and partners:
We may employ other companies or individuals to perform functions on our behalf, for example filling orders or providing other services. These companies may use personally identifiable information to perform their functions, but not for any other purpose.

Sale of Business:
We may transfer your personally identifiable information to a third party in connection with a sale, merger or other disposition (whether of assets, stock or otherwise) of our business.

Legal Process:
We may be required to disclose certain personally identifiable information from time to time to comply with a court order, subpoena, search warrant or other legal process. We may disclose this information to governmental and regulatory authorities without legal process in the event of a national emergency. We may reveal your identity if we believe that you are violating any rights or property of ourselves or others.

How long we keep your information:
We will destroy your personally identifiable information once we no longer use it for the purpose for which it was collected.

How you can access and change your information:
You can correct or update your information by contacting us at or by calling (403) 291-2492 and asking to speak to our privacy co-ordinator.

We use Secure Socket Layer (SSL) protocol to protect your data and secure your transactions when you purchase products or services from us. We operate secure data networks protected by industry standard firewall and password protection, and we have security measures in place to attempt to protect against the loss, misuse or alteration of your user data. Only certain employees have access to the information you provide us.

Changes to our privacy policy:
If we change our privacy policy, we will post those changes on our Web sites. If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will be able to opt out of any new use of their personal information.

Information for our merchants and affiliates:
If you are a member of our affiliate marketing program and you have accepted or otherwise entered into an agreement (online or otherwise) with us, you should consult the agreement for additional privacy policies that may apply to you.



What To Do If You Have a Complaint About Our Privacy Practices


If you believe that we have dealt with your personally identifiable information improperly, you may file a complaint by contacting us at or by calling (403) 291-2492 and asking to speak to our privacy co-ordinator. We will investigate your complaint, notify you of the outcome and inform you of any relevant steps taken.





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